VLM Airlines named Best Regional Airline for Europe

VLM Airlines has been named Best Regional Airline for Europe, in the World Airline Awards 2008.

The World Airline Awards are based on Skytrax's annual World Airline Survey, which was carried out between August 2007 and June 2008, and obtains customer satisfaction levels of over 15 million airline passengers from over 95 nationalities. The survey measures over 35 different aspects of passenger satisfaction for an airline's product and service standards. The awards are renowned for being the only truly global, independent passenger survey of airline standards.

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Johan Vanneste, Managing Director of VLM Airlines, said: “VLM Airlines is honoured to receive this prestigious award, which is a powerful endorsement of service from the people that really matter – passengers. We are dedicated to providing the highest levels of service and strive continually to set new standards”.

Commenting on the 2008 Best Regional Airline Europe title awarded to VLM Airlines, Edward Plaisted, CEO of Skytrax said "this award is particularly pleasing, in that it demonstrates quality of service and service clearly matter to customers on short haul services. VLM Airlines were strongly supported in this survey category, and were frequently singled out for the high standards of staff service they deliver. The Award is very much a recognition of the those customer-facing staff."

VLM Airlines is a full service regional airline offering a wide range of high-frequency flights throughout the UK and Benelux. It flies fromLondon City to Amsterdam, Rotterdam, Brussels, Hamburg, Antwerp, Luxembourg, Manchester, Jersey and the Isle of Man. From Manchester, there are daily links to Antwerp and Rotterdam.

The airline’s priority is to offer fast and frequent services. With over 70% of its passengers travelling for business purposes, VLM Airlines understands the demands of travelling professionals. Passengers carrying hand luggage only can check in just 15 minutes before departure at its London City airport hub.

Once on board, passengers can enjoy a full in-flight service with complimentary sandwiches and beverages. VLM Airlines’ fleet of environmentally-friendly turboprop aircraft are being fitted with new ergonomic kevlar seats, with a unique reclining function enabling the entire seat to tilt back, offering a more comfortable position that is proven to be ergonomically better.

VLM Airlines press release, 18.08.2008

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